Returns Policy & Guidelines

Returns and exchanges are only applicable to items purchased directly from www.thenearlynatural.com, and these are only valid for orders shipped within the continental USA.

▪ Products must be returned within 30 days of the delivery date.
▪ Refunds will be issued to the original method of payment.
▪ Replacement requests are only accepted for the same item.
▪ When using the self-serve returns platform, each item must be returned separately. For instance, if you're returning 2 items, you'll need to complete two separate requests.
▪ Clearance sale items are considered final sale and cannot be returned. This means that once you purchase a clearance sale item from www.thenearlynatural.com, it cannot be returned or exchanged.

 

To initiate a refund or exchange, please follow these steps:

1. Visit the Returns Portal on the www.thenearlynatural.com website.
2. Provide your order number and zip code when prompted. Make sure you have this information on hand.
3. Follow the instructions provided in the Returns Portal to complete your refund or exchange request.

 

Seasonal Items Return Policy

If you've purchased seasonal items such as Holiday, Halloween, Fall, or Faux Christmas Trees, you have the option to return these seasonal items for free within 30 days of receiving the item. Alternatively, you can also return the item before December 25th, 2023, whichever comes first.

 

Christmas returns after December 24th, 2023.

This policy applies to all holiday items purchased after December 24th, 2023.

▪ Items purchased from the Clearance section are considered FINAL SALE and cannot be returned.
▪ These items cannot be returned or exchanged, except in the case of arriving damaged, if arrived in this condition, email customer service.
▪ If an item from the Clearance section arrives damaged, you can request an exchange for the same item in our Returns Portal. You may also email us to [email protected] to assess the damages and review your exchange request.

 

Missing Parts from Artificial Christmas Tree

If you find that a part of your artificial Christmas tree is missing, follow these steps:

▪ Check the instruction manual (if applicable) that came with the tree to ensure you have all the components listed.
▪ If any item is indeed missing, submit an exchange request using the Returns Portal on the www.thenearlynatural.com website or email us at [email protected]

 

Received Incorrect Item

If you have received an incorrect item in your order, submit a request for correction using the Returns Portal provided on the website.

 

Damages

If your item(s) arrive with extensive damage and you're unable to ship it back, follow these steps:

1. Submit a return request for a refund or exchange in the Return Portal.
2. Email photos of the damaged item(s) to [email protected].
3. The customer support team will review your request and the provided photos.

 

Gifts

If you need to return a gift or request a replacement, you can do so using the return system. Please ensure you have the shipping zip code and the order number information from the purchase confirmation email.

These details are necessary for processing the return or replacement of gifts. Otherwise please contact us at [email protected].

 

Shipping and Return Instructions

1. Once you request a return, a pre-paid return label will be issued to you.
2. It is highly recommended to use the provided pre-paid label to ensure your refund/exchange is processed smoothly.
3. Return shipping charges incurred outside our pre-paid return label are not refundable.
4. Order shipping charges are not refundable.
5. Items must be dropped off at the courier service location as indicated in the return label.
6. We will process your refund payment once your item is in transit with the designated courier service.
7. Please allow up to 5 business days for the refund to be posted in your financial accounts.
8. It is the customer's responsibility to properly pack the item for return.
9. We are unable to offer call tag services at the customer's request.
10. We strongly recommend keeping the original packaging for potential returns.
11. If you change your mind about your purchase before it arrives, accept the delivery as you risk not receiving a refund.
12. All return requests must be submitted in our Return Portal.

 

These guidelines ensure a clear process for returning items, obtaining refunds, and managing shipping-related matters. If you have any further inquiries or need more assistance, feel free to ask by emailing us to [email protected].